On hold messages and phone system audio

Our divisions

Your business has a voice. Let us make it sound right.

Professional audio for business communication. M2 On Hold writes, voices and produces the audio your customers hear, from the first ring to the final message. Scripts are shaped by our creative team, checked for pronunciation and industry-specific terminology, and brought to life by real Australian voice talent.

Creating business audio since 1992
Real Australian voices
100% satisfaction guarantee
Caller experience audit at no cost
Works with your phone system and provider

On hold messages
Phone system messages
Business audio
M2 Audio production

1992Where the M2 audio story began

Experience without the ceremony

We know the sound and the system.

M2 grew alongside Australian business communications. That means our team understands the creative work, the professional voice, the mix and the less glamorous question of where the file needs to go.

We work with small businesses that need one clean greeting, phone providers coordinating a new system and national organisations managing audio across many locations. The job changes. The way we work does not: listen first, explain clearly and find a practical solution.

The complete caller journey

More than on hold messages.

From welcome and queue messages to after hours, voicemail, holidays and urgent service updates. Our creative team keeps every message sounding like your business.

Your website looks like your business. Your phone system should sound like it.

They callWelcome greeting
They choosePhone menu and IVR
They waitQueue and on hold
You are closedAfter hours and voicemail

Our services

What we record for you

On Hold Messages

Useful, informative messages that keep callers informed while they wait.

Phone System Messages

Welcome messages, phone menus, queue updates, after hours and voicemail.

Business Audio

Video narration, training, eLearning, marketing and public address announcements.

Real people, real delivery

Names matter. We make sure yours sounds right.

AI can read your words, but it will not always say them the way your business needs. A mispronounced suburb, a misplaced emphasis or an unnatural pause changes the meaning — and your callers notice.

What our creative team checks

Business names, people’s names and suburbs
Products, services and industry terms
Tone, pacing and emphasis
Professional Australian voice talent, not synthetic audio

Backed by our 100% satisfaction guarantee: we keep working with you until it sounds right, before the final audio is supplied.

Part of M2 On Hold

M2 Audio

The wider studio behind the phone system work.

Voiceovers and Corporate Audio

Professional voiceovers and announcements for video, digital media, corporate communications, events and public spaces.

In-Store Music

Curated, fully licensed playlists that set the mood for your space and keep your brand sounding its best.

Scripting and Pronunciation

Scripts written by our creative team and checked for pronunciation and industry-specific terminology.

Once-off or Managed

A single production when that is all you need, or a managed monthly service that keeps your messages current.

Working together

One production, or ongoing care

Once-off

A clear upfront quote for your finished production, yours to keep with no ongoing fees. Future changes are quoted only when you need them.

Managed audio service

No upfront production cost. One simple monthly fee keeps your audio current, with update frequency tailored to your business and changes planned in advance.

Caller experience audit

Want to know what your callers actually hear? We call during business hours and after hours and experience the journey ourselves, then tell you what works, where callers get stuck and what we would change. No cost, no complicated report.

We work with your provider or technician directly, and supply the best quality format your system accepts — Microsoft Teams Calling, 3CX, Cisco, iPECS, RingCentral and many more.

The rest of the group

Explore our other divisions

Let’s talk

We don’t believe in one-size-fits-all solutions, so the best way to get started is with a conversation. Whether you are after pricing, a proposal or just want to know what’s possible, we’re here and ready to help.

Fast response. No pressure. Real people.

Start a conversation 1800 802 822